Information Technology Support Technician : 1 Position
Knowledge, Skills and Abilities Required
- Bachelor’s Degree in related field.
- Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
- Trouble shoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
- Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
- Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
- May provide technical advice to other technicians and offices